Job Description

Role:

Senior Operations Support

Location:

Bangalore

Experience:

2-5 Years

Shift:

Rotational shifts (24x6 operations). Evening & Night shifts - Work From Home (subject to business requirements).

About Inito

Inito is focused on transforming healthcare and wellness by enabling advanced, at-home health tracking solutions. With six years of R&D, multiple patents, and published medical studies, Inito developed the

Inito Fertility Monitor

, a first-of-its-kind, easy-to-use diagnostic device. Today, Inito supports over 20,000 users globally and manages the world's largest dataset of fertility hormones. As we scale, we are continuously innovating to make personalized healthcare accessible to every home.

Role Overview

The Senior Operations Support professional will manage the complete order fulfilment process, ensuring smooth coordination between customers, internal teams, and logistics partners. This role demands strong communication skills, high ownership, attention to detail, and the ability to resolve operational issues promptly. You will play a critical role in ensuring accurate deliveries, driving operational efficiencies, and contributing to an exceptional customer experience.

Key Responsibilities

Develop a deep understanding of Inito's diagnostic products and applications. Manage customer queries via calls and email, provide order updates, resolve delivery issues, and ensure consistent communication throughout the order lifecycle. Liaise between customers, internal stakeholders, and logistics partners for escalation and issue resolution. Track shipments, analyse delivery concerns, and ensure timely and accurate dispatches. Create, maintain, and refine SOPs for escalation workflows and operations processes. Collaborate with product, engineering, and customer support teams to communicate recurring issues and recommend improvements. Set, track, and report on operational goals and performance metrics. Maintain technical documentation and knowledge bases for internal and external use. Prepare performance dashboards and highlight operational bottlenecks and resolutions. Drive process automation, efficiency improvements, and workflow optimization. Stay updated on product and feature changes, ensuring operational alignment.

Requirements

Bachelor's degree in Science, Business Administration, or Engineering. 2-5 years of experience in customer service or operations in a fast-paced environment. Familiarity with tools such as Zendesk, Freshcaller, and strong proficiency in MS Excel. Strong communication skills (verbal and written). Detail-oriented with strong problem-solving and interpersonal capabilities. Collaborative mindset and ability to work seamlessly across teams. Adaptable, proactive, and open to learning with the ability to handle dynamic operational changes.

What We Expect

Flexibility to work in rotational shifts. High responsiveness and professionalism in customer interactions. Calm handling of escalations and critical issues. Coordination across shift teams for smooth handovers.

What We Offer

Opportunity to grow with a high-impact HealthTech startup. Work on products that create meaningful global impact. Transparent and collaborative culture.
Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹700,000.00 per year

Work Location: In person