Job Description

Key Responsibilities:

Coordinate with the

Logistics Executive

to receive and manage daily delivery data.

Handle customer queries

via chat and calls (inbound and outbound). Call and follow up with customers on

undelivered or under-process orders

. Coordinate directly with

delivery partners

to ensure timely and successful deliveries.

Escalate logistics issues

to relevant courier partner and follow until resolution. Track and manage

return orders

from customers to the company hub. Maintain detailed records of all communication and resolution activities. Provide timely updates to customers regarding the

status of their orders

.

Required Skills & Qualifications:

1+ years of experience in Customer Support / Operations / Logistics Coordination. Strong communication skills (verbal & written). Ability to manage escalations and coordinate with multiple stakeholders. Proficient in using communication and order tracking tools. Problem-solving mindset and customer-first attitude. Ability to work in a fast-paced, dynamic environment.
Send your resume to hr@mrmred.in

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person