Handle inbound & outbound calls, chats, and emails from international customers.
Provide accurate information and resolve customer queries related to products, services, and processes.
Troubleshoot basic technical and non-technical issues effectively.
Ensure high levels of customer satisfaction by delivering professional and empathetic support.
Maintain and update customer records in CRM/ticketing systems.
Key Requirements:
Education:
Graduate / Undergraduate (any stream).
Experience:
Freshers & experienced candidates can apply.
Excellent communication skills in English (both verbal & written).
Good interpersonal skills with the ability to remain calm under pressure.
Comfortable working in a
24/7 environment with rotational shifts & offs
.
Basic knowledge of MS Office & CRM tools is an added advantage.
Job Types: Full-time, Fresher
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Provident Fund
Application Question(s):
Are u comfortable with rotational shift ?
Education: