Job Description

Job Title: Global Support Associate

Location:

Remote (Work From Home)

Working Days:

Thursday to Monday

Shift Timing:

09:30 PM - 06:30 AM IST

Experience:

4-5 Years

About the Role

We are seeking a reliable, detail-oriented, and customer-focused Global Support Associate to join our support operations team. This role focuses on customer support, request management, and ensuring smooth coordination between students, professors, and internal teams through effective ticket handling and CRM management.

Key Responsibilities

Serve as the primary point of contact for customer support requests and manage tickets through

HubSpot.

Handle and respond to

student and professor

queries via ticketing systems, emails, and website administration platforms. Track, prioritize, and close support tickets within defined SLAs; escalate issues when necessary. Perform CRM data hygiene tasks, such as removing duplicate companies/contacts and correcting data inconsistencies. Support operational tasks including validating records, access codes, and system entries as per defined processes. Provide

L-2 Support

by assisting with more complex issues requiring deeper investigation or cross-functional coordination. Assist with general

troubleshooting and first-level issue r

esolution across tools. Maintain detailed documentation of all support interactions, issue resolutions, and escalations. Work collaboratively with internal teams to ensure smooth and efficient service delivery.

Required Skills Qualifications

Experience: 4-5 years in Customer Support, Global Support, Helpdesk, or Operations Support roles. Communication: Excellent verbal and written communication skills. Interpersonal Skills: Strong coordination abilities and stakeholder management skills. Technical Proficiency: Comfortable with computers, basic troubleshooting, and navigating CRM/support systems. Tool Exposure: Experience with HubSpot, Freshdesk, or similar CRM/ticketing platforms preferred. Attention to Detail: High focus on accuracy, data quality, and consistency in following processes.

Application Process: Ready to drive your career to new heights? Here's how to apply:

* Send your updated resume to kirtika.sharma@ncreduservices.com