Job Description

We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat.

Key Responsibilities:

Monitor resolve technical issues during online examinations using

Freshdesk or similar ticketing tools

Respond to

tickets, emails, and chat queries

promptly to minimize exam disruptions Escalate unresolved/critical cases to

Tier 2 Support

as required Coordinate with

Exam Ops Technical Teams

for issue tracking and improvements Validate generate

exam codes/links

as per protocol Maintain accurate documentation of cases, actions, and resolutions Ensure compliance with

SLAs

and deliver high-quality support

Qualifications

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35 years experience in

Technical Support / Helpdesk / Customer Support

Strong

verbal written communication

Hands-on experience with

Freshdesk

or any ticketing system Ability to multitask and manage

multiple exam sessions

Basic understanding of

system troubleshooting

Strong

analytical and coordination

skills

Additional Information

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Why Join Us?

Work with advanced EdTech platforms live examination systems Be part of a

dynamic, collaborative, and growth-oriented

environment Opportunity to contribute to real-time, high-impact operations

How To Apply:

Send your updated resume to asma.banu@jobors.com

Best Regards,

Asma Banu

| HR Recruiter

Email : asma.banu@jobors.com

Contact : 8686309244