Job Description

The Front Desk Executive is the first point of contact for clients and visitors at Crown Veterinary Services Pvt. Ltd. This role requires excellent communication and organizational skills to ensure smooth front-office operations, client satisfaction, and effective coordination with the veterinary team.
Key Responsibilities: * Reception & Client Handling:

• Greet and welcome clients, ensuring a friendly and professional atmosphere.
• Assist pet owners with inquiries, appointment bookings, and service information.
• Maintain a positive and empathetic approach while handling client concerns.
• Appointment & Scheduling Management:

• Manage and schedule veterinary appointments efficiently.
• Confirm and remind clients of upcoming appointments.
• Coordinate with veterinarians and staff to manage daily workflow.
• Billing & Payments:

• Generate invoices and process payments via cash, card, or digital platforms.
• Maintain records of financial transactions and ensure accuracy in billing.
• Provide cost estimates to clients for treatments and procedures.
• Administrative Support:

• Maintain and update client records, including pet medical history.
• Manage front desk supplies and ensure cleanliness of the reception area.
• Assist in documentation, report preparation, and other clerical duties.
• Communication & Coordination:

• Answer phone calls and respond to emails in a timely manner)
• Coordinate with veterinary doctors, nurses, and other staff for smooth operations.
• Communicate important information regarding pet care services to clients.
• Compliance & Confidentiality:

• Ensure adherence to company policies and protocols.
• Maintain confidentiality of client and pet medical records.

Qualifications & Skills:

• Bachelor's degree or diploma in administration, hospitality, or a related field.
• Prior experience in a front desk, reception and customer service role (preferably in a veterinary clinic, hospital, or healthcare setting).
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook) and appointment scheduling software
• Pet animal (Cats & Dogs) Friendly, compassionate, and customer-oriented personality.

Skills Required