Job Description

1. Process: Email & Chat (Customer Support)

Qualification: Graduate (Mandatory) Experience: Min. 1 year in Email/Chat process Languages: English & Hindi Working Days: 6 days/week, 1 rotational off Transport: 2-way cab (up to 35 KM) or ?2,000 allowance Salary: ₹3.0 LPA (?25,000 CTC) | Take Home: ₹20,400 Key Responsibilities: Handle Bank customer queries via email/chat. Provide accurate, timely resolutions and escalate when needed. Manage multiple chats professionally; occasional outbound calls. Skills Required: SVAR: 50+ | Typing: 36 WPM, 95% accuracy Strong English & Hindi communication Good analytical & problem-solving skills Knowledge of MS Office and chat/email etiquettes Preference: Candidates with 12+ months of relevant experience.

2. Process: Inbound Voice - Customer Support

Qualification: Intermediate & above Languages: English & Hindi (Regional preferred) Working Days: 6 days/week, 1 rotational off Transport: 2-way cab (up to 35 KM) or ?2,000 allowance

Salary:

Freshers:

Pocharam - ?14,330 CTC | ?14,000 Take Home

Begumpet - ?15,330 CTC | ?15,000 Take HomeExperienced: ₹19,000 CTC | ?14,500 Take Home

Key Responsibilities:

Handle inbound customer calls for banking queries and services. Provide accurate information and resolve issues efficiently. Escalate complex issues when required. Cross-sell relevant banking products. Maintain documentation and service quality.

Skills Required:

SVAR Score: 50+ Strong communication in English & Hindi Basic computer & MS Office knowledge Good listening, reasoning, and decision-making skills Customer-focused with patience and empathy Eligibility: Undergraduates/Graduates (except pursuing students & B.Pharmacy).
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Commuter assistance Flexible schedule Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work from home
Experience:

Non-voice/chat process: 1 year (Required)
Language:

Hindi fluent (Required) English fluent (Required)
Work Location: In person