Job Description

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Responsibilities:

• Greet guests warmly upon arrival and efficiently manage check-in and check-out processes.

• Address guest inquiries, requests, and special accommodations with prompt and personalized service.

• Provide detailed information about hotel amenities, services, and nearby attractions.

• Anticipate guest needs and deliver tailored solutions to enhance their overall experience.

• Collaborate with housekeeping, concierge, room service, and other departments to ensure seamless service delivery.

• Resolve guest concerns professionally and escalate issues when necessary to maintain service standards.

• Operate the Property Management System (PMS) to manage reservations, room assignments, and billing.

• Process payments, handle foreign currency exchange, and ensure accurate cash handling procedures.

• Prepare guest registration documents, room keys, and related administrative materials.

• Maintain up-to-date and accurate guest profiles, including charges and preferences.

Requirements
Requirements:

• Diploma or degree in Hotel Management / Hospitality / Tourism.

• 1-3 years of experience in front office or guest relations (fresh graduates are encouraged to apply).

• Strong communication and interpersonal skills with a guest-first mindset.

• Proficiency in hotel software systems (e.g., Opera, IDS, Fidelio).

• Fluency in English; additional language proficiency is a strong advantage.

• Professional appearance and demeanor with a customer-oriented attitude.

• Excellent organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.

Skills Required