Job Description

:
Responsibilities:

• Supervise and coordinate the performance of servers, captains, hosts, and support staff

• Maintain consistent high standards of guest service, including timely resolution of feedback and complaints

• Optimize table turnover and seating capacity by managing reservations, walk-ins, and guest flow

• Enforce strict adherence to staff grooming, hygiene, and uniform standards

• Collaborate closely with kitchen and bar teams to ensure accurate and timely order fulfillment

• Monitor POS system functionality, billing accuracy, and cash handling procedures

• Ensure full compliance with food safety, health regulations, and Qatar municipality requirements

• Support management with daily reporting, duty roster planning, and inventory coordination

Requirements
Requirements:

• Minimum 3-5 years of experience as a Floor Manager or Restaurant Supervisor in a high-volume casual or fine-casual dining environment

• Prior experience working in Qatar or other GCC countries is highly preferred

• In-depth knowledge of FOH operations, service protocols, and guest experience management

• Strong leadership, interpersonal, and conflict-resolution skills

• Fluency in English; proficiency in Hindi and Malayalam is an advantage

• Kerala background preferred.

Skills Required