Job Description

One of my premium client is looking for a Trainer for their premium voice process. Please Call JobShop on 9964080000 or WhatsApp on 9964080000 Responsibilities: Instructing new hire and conducting process specific training. Conducting refresher/ corrective trainings. To implement the training curriculum successfully and in a timely manner. To achieve a desirable training output. Developing training content. Review existing training materials and make revisions, as necessary, as per instructional design. Develop classroom agenda, timelines and content flow as necessary to deliver effective training to participants. Monitor progress of new hires during the 0 to 30 Calendar days post classroom Monitor calls and provide feedback to the agents on the floor. Familiarity with project specific technology. To interact with Clients effectively. Generate training reports. Giving structured feedback. Complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner. Participate in training design as per the Instructional Design Team. Hold calibration sessions to ensure standardization of the learning systems. To collaborate with the Instructional Design, Quality, and Performance Consulting teams to achieve classroom innovation. To contribute towards building an excellent training delivery team. People Management/ People Development. Standard for Measuring Success: Training NHT metrics. 100% completion of class records to departmental standards. Other key management attributes &; Key Performance Indicators (KPIs) as agreed . Skills: Excellent communication skills MS Office operating and typing skills Analytical skills Presentation skills Coaching skills Interpersonal skills Problem Solving skills Counselling skills Mentoring skills Education: Qualification: Any Graduate Experience: on papers as trainer for 2 Years Call JobShop on 9964080000 or WhatsApp on 9964080000

foundit