Job Description

Skills

Job Title:

Client Relationship & IT Support Specialist

Location:

Chandigarh, India

Job Type:

Full-Time

Position Overview

Cogniter Technologies is looking for a

Client Relationship & IT Support Specialist

to serve as the bridge between technology and customer experience. In this hybrid role, you will be the primary point of contact for clients--delivering exceptional IT support while fostering long-term relationships. The ideal candidate is proactive, customer-focused, and passionate about solving technical challenges while driving client success.

Key Responsibilities

Client Relationship Management

+ Build and maintain strong client relationships to ensure trust and satisfaction.
+ Understand client business needs and recommend tailored IT solutions.
+ Proactively identify and address IT-related risks (e.g., security gaps, outdated systems).

IT Support & Troubleshooting

+ Act as the first point of contact for client IT support requests.
+ Provide timely resolutions via phone, email, or remote access to minimize downtime.
+ Collaborate with internal IT teams and vendors on escalated issues.

Account & Service Management

+ Manage client IT portfolios, including software renewals, hardware upgrades, and cloud services.
+ Track system performance and recommend improvements (e.g., upgrades, cloud migration).
+ Maintain accurate records in CRM tools for service tickets and client interactions.

IT Product Knowledge & Strategy

+ Stay updated on IT, cloud, and cybersecurity solutions offered by the company.
+ Provide strategic recommendations aligned with client needs and emerging technologies.
+ Advise clients on cybersecurity, automation, and infrastructure optimization.

Cross-Functional Collaboration

+ Partner with sales, marketing, and technical teams to align solutions with client goals.
+ Share client insights to support continuous improvement of products and services.

Required Skills & Qualifications

+ 1-3 years of experience in IT support, client success, or a customer-facing technical role.
+ Strong knowledge of IT infrastructure, cloud technologies, cybersecurity, and enterprise software.
+ Excellent written and verbal communication skills.
+ Proficiency in troubleshooting IT issues and managing multiple client accounts.
+ Experience with CRM and service management tools.
+ Strong organizational, multitasking, and problem-solving skills.

Why Join Us?

+ Be part of a

client-focused, innovation-driven team

redefining IT support.
+ Work on impactful projects that deliver measurable business results.
+ Collaborate with skilled professionals in a growth-oriented culture.
+ Clear career path toward client success or account management leadership roles.

How to Apply

Send your resume to

hr@cogniter.com

with the subject line:

"Application for Client Relationship & IT Support Specialist - [Your Name]"

Apply Now