Job Description

We at Eon Infotech Ltd. are looking for Operations Executive. To succeed in this role, you must have exceptional operational competency and managerial skills.

Essential Skills

- Customer Management

- Team / Field Staff Management

- Planning & Scheduling of team work

- Good verbal & written communication skill

- Active problem solving skills

- Ability to handle pressure

- Knowledge of Open Office / MS-Office, Google Map

Desired Skills

- Knowledge about Telecom/Vehicle Electronics

- Client call & complaint handling

Role/Responsibilities:

- Managing Customer Service Field Team / Support technicians

- Attending customer calls and complaints professionally

- Coordinating with client, production team and management

- Proactively monitoring of VTS devices through dashboard/MIS/Web App

- Planning replacement / maintenance of faulty devices

- Conducting customer trainings on VTS front-end operations/reports generations.

- GPS Data Analysis

- Updating Information Systems

- Reporting Progress / Status to customer and other concerned @EON

- Other relevant activities related to VTS Operations and desired by client

Qualification:

Graduate in any discipline with one year computer diploma or Degree in Electronics & Communication / Mechanical / equivalent

Experience

- Fresher to 2 years as Operations Executive

Specific details,

-Must have own conveyance,

-Posting at PRTC Control Room, Patiala Duty in Shift (Day/Night)

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?14,000.00 per month

Benefits:

Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Patiala, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
License/Certification:

Driving Licence and Bike (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person