Hiring AREA SERVICE MANAGER for SMART PHONE COMPANY
Job location
- Salat Lake, Kolkata
ELIGIBILITY
:
Qualification
:B.Tech (Electronics & Telecommunication) & MBA preferable.
Experience
- Minimum 3 years to 6 years of as a Service Manager.
Candidate to be from a reputed smartphone brand or consumer durables.
JOB DESCRIPTION:
Overseeing the service operations of a company to ensure quality customer support and after-sales services.
Formulating procedures and policies that define how the service staff can provide quality service, and support to customers.
Establishing quality standards for staff to adhere to as part of their daily duties.
Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues.
Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution.
INTERESTED CANDIDATES CAN APPLY SOON.
Job Types: Full-time, Permanent
Pay: ₹50,000.00 - ₹60,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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