Job Description

Job Title

: Coordinator

Department

: CRM

Location

: Coimbatore

Experience

: 1 to 2 Years

Employment Type

: Full-Time

Roles and Responsibilities

:

Handle inbound and outbound calls, emails, and WhatsApp messages from customers. Resolve customer queries, complaints, and requests promptly and professionally. Update and maintain accurate customer records in the CRM system. Follow up with customers regarding services, feedback, and ongoing requirements. Coordinate with internal departments to ensure seamless customer service. Maintain strong relationships with clients to encourage repeat business. Generate regular reports on customer interactions and satisfaction. Support marketing campaigns and outreach activities through customer contact. Ensure adherence to data privacy and company policies.

Required Skills

:

Fluent in Hindi

(mandatory) Good communication skills in

English

(spoken and written) Knowledge of any

additional language

(Tamil, Telugu, Kannada, etc.) is a plus.

Educational Qualification

:

Any graduate - preferably with specialization in Business Administration, Marketing, or Communication.

Female candidate preferred.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person