Job Description

Position:

CRM Executive

Location:

[Emerald Jewel Industry India Ltd]

Experience:

0-2 Years

Qualification:

Any Undergraduate Degree (UG) or Post Graduate

Languages Required:

Hindi (Fluent), English (Basic to Good)

We are looking for a customer-focused and Hindi-fluent

CRM Executive

who will be responsible for managing customer queries, maintaining customer relationships, and supporting CRM-related activities. The ideal candidate should have basic knowledge of CRM tools, good communication skills, and the ability to handle customer concerns effectively.

Required Skills

Fluency in

Hindi

is mandatory; basic-good communication in

English

. Basic understanding of

CRM tools

or willingness to learn. Good interpersonal and customer-handling skills. Ability to work in a fast-paced environment. Basic computer knowledge (MS Office, typing, email). Problem-solving attitude and customer-first approach.

Key Responsibilities

Handle customer calls, emails, and messages related to queries, complaints, and support. Maintain accurate customer data and update records in the CRM system. Coordinate with internal teams to resolve customer issues efficiently. Follow up with customers to ensure satisfaction and improved service experience. Generate basic reports from the CRM system and share updates with the team. Assist in customer retention activities and relationship-building initiatives. Support daily CRM operations and maintain proper documentation.
Job Types: Full-time, Permanent, Fresher

Benefits:

Provident Fund
Work Location: In person