Job Description

Job Title: Customer Support Executive

Experience: 6 months - 2 years

Location: Bangalore

Employment Type: Full-Time

Language: Hindi (Mandatory)

:

We are hiring Customer Support Executives with strong communication skills and hands-on experience in handling customer queries across voice and chat processes. The role involves managing escalations, ensuring service quality, and maintaining high customer satisfaction.

Key Responsibilities:

Handle customer queries and escalations effectively
Ensure SLAs, KPIs, and quality standards are met
Support team operations and process adherence
Prepare performance reports and share feedback
Coordinate with internal teams for improvements
Requirements:

6 months to 2 years of customer support experience
Strong communication and problem-solving skills
Experience with CRM / support tools
Ability to work in a fast-paced environment
Graduation preferred
Immediate joiners preferred
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Application Question(s):

What is your Last Working Day ? What is your current location ? Rate your Hindi Proficiency (1-10)
Work Location: In person