Act as the primary point of contact for assigned clients, ensuring excellent support and long-term relationship building.
Conduct regular check-ins with business owners to monitor progress and provide strategic insights.
Identify gaps in execution and recommend effective solutions.
Collaborate with internal teams to deliver seamless client servicing.
Develop and maintain reports, dashboards, and presentations using advanced Excel functions (Pivot Tables, VLOOKUP, HLOOKUP, Power Query, Macros, etc.) and MS PowerPoint.
Support the Customer Success Manager in tracking performance and ensuring client satisfaction.
Take ownership of assigned accounts through proactive follow-ups and progress monitoring.
Consistently achieve or exceed defined KPIs and success metrics.
Requirements
Bachelor's degree in Business, Commerce, or a related field.
0-3 years of experience in client servicing, account management, or data reporting (freshers with advanced Excel knowledge are welcome).
Strong proficiency in MS Excel (advanced formulas, Pivot Tables, charts, automation, and data analysis).
Skilled in creating professional presentations using MS PowerPoint.
Excellent communication and interpersonal skills.
Problem-solving attitude with adaptability to changing business needs.
Ability to multitask, take accountability, and deliver measurable results.
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Work Location: In person
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