Job Description

Job Title- High Touch Operations Manager
Location- Navi Mumbai (Onsite)
Required:
CCNP Certification and Experience with Cisco
products required.
Manage high profile critical technical and political issues within customer organization and
throughout the clients escalation chain
Understand customer operations processes, and partner with related parties
(customer/partner team) to streamline customer/vendor operation support processes to
make more effective issue resolution.
Write processes and procedures for customized support services.
Identify and analyze operational area of improvements.
Identify need for and assist/perform the creation of customer training. Formulate continual
improvement strategies to optimize customers perceptions around service and support.
Be the "go-to" person and main point of contact for customer and internal teams. Acting as single
contact point for operational issues, you will interact with the customer frequently coordinating
technical issues and customer needs.
You will present customer needs to clients post-sales support teams and applicable organizations.
Strong presentations skills and be hands on with various styles of data analytics. Build consistent
relationships with key customer stakeholders. Support decision makers within customer execs and
provide guidance. Act as a customer strategic support consultant.
CCNP Certification with Networking basic Technologies: EIGRP, BGP, ISIS and OSPF and Switching
basic.
CCNA, PMP or Prince2 practitioner is a plus
ITIL V4 Foundation
Trend analysis, Weekly review, Monthly Review and Quarterly Review..

Skills Required