Job Description

RESPONSIBILITIES:


Provide Level 1 and Level 2 support for Hexagon EAM users, including issue resolution, user access, and data integrity. Work with vendors and internal teams to escalate and resolve complex issues. Monitor and maintain interfaces between Hexagon EAM and SAP, ensuring data synchronization and timely resolution of integration issues. Collaborate with Level 3 IT Analysts and Business Users to understand requirements and translate them into system configurations or enhancements. Participate in development, testing and support deployment of new features or modules. Perform routine system maintenance, patch testing, and upgrades in coordination with the global IT team. Document support processes, FAQs, and training materials for end-users. Ensure compliance with IT policies, data governance, and security standards.
Basic requirements (Education, Level of Experience, Language)


Qualified candidates will have a Bachelor of Engineering degree in IT, MIS, Computer Science, Engineering, or related field Demonstrated deep system analytical skills, collecting / organizing system and DB information, problem solving Minimum 6 years of overall experience out of which 3+ years of experience supporting Hexagon EAM (formerly Infor EAM) in a production environment is a must. Hands-on experience with SAP integration (e.g., PM, MM modules) and middleware tools (e.g., SAP PI/PO, MuleSoft, etc.). Language: English (Required)
Knowledge


Hexagon (formerly Infor) EAM Implementation and Configuration Strong understanding of asset management processes and workflows. Experience for companies in the manufacturing industry (heavy Industry preferred)
Skills


EAM Functional: Work Order, Materials, Equipment, Purchasing, Administration, Dashboards, RCA EAM Back-end configuration: Flex, System Administration, Screen and Report Writing, Security and Access Control, Entities and Classes, Data Model, Messenger, Document Management General technical: SQL (Procedure, Functions, Jobs), EAM Databridge Pro Soft Skills: Work collaboratively with cross functional teams and able to communicate to various audiences with varying technical knowledge Preferred (Desirable) SAP PM and MM, DB Table Navigation, Excel, Visio, Scripting in Winshuttle / LSMW, Familiarity with Mobile applications * Knowledge of REST/SOAP APIs, XML, and data mapping.