Job Description

The role Our world class Information Technology team is seeking a Helpdesk / System Administrator to provide technical assistance and end-user support related to computer systems, hardware/software and cloud applications. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolate problems, and determine and implement solutions.

What the Team wants you to know: Being a Helpdesk / System Administrator at Ampere® is interesting, challenging, and will expand your professional breadth. You will have the opportunity to work in Cloud environments and Global Infrastructure systems and you will learn how to build and deploy highly scalable compute environments to allow for infinite growth. The experience at Ampere® that you will possess will be valuable for your career path. What you will do

• Be part of an empowered culture where you are a key contributor to the success of the company
• Provide day-to-day technical support to employees via Helpdesk Ticketing System
• Troubleshoot and resolve basic client hardware, operating system, and software related problems
• Maintain Inventory of all IT equipment (laptops, servers, network equipment, etc.)
• Assist with New-hire orientation and manage On/Off-boarding tasks
• Actively work in the Helpdesk Ticketing System to respond, resolve, and/or escalate tickets to the appropriate teams in a timely manner to maintain SLAs (Service Level Agreements)
• Create Solutions/documentation as needed
• Create/Remove user accounts in various systems as needed
• Assist with managing various tools such as Microsoft (Office 365, Azure, Intune, Windows 10, Office), Apple (Mac OS), Antivirus/Malware, Encryption
• Manage vendors to install and configure equipment

What you will bring

• Minimum 3+ years of System Admin or IT helpdesk support experience is highly preferred
• Must have good working knowledge of Windows/OS X/Linux operating systems
• Excellent organizational and interpersonal skills along with good verbal and written skills
• Strong customer service skills
• Able to quickly adapt to fast changing priorities and deadlines
• Able to work with minimal supervision
• Fit right into a collaborative, no-ego approach to getting work done.
• Have a humble, calm, always-learning mindset.
• The ability to be a strong team player and work well with others

Education

• Bachelors degree in information technology or equivalent
• Experience with Jira / Confluence is a plus

Our Company Ampere is designing the future of hyperscale cloud and edge computing with the world’s first cloud native processor. Built for the cloud with a modern 64-bit Arm server-based architecture, Ampere gives customers the freedom to accelerate the delivery of all cloud computing applications. With industry-leading cloud performance, power efficiency and scalability, Ampere processors are tailored for the continued growth of cloud and edge computing. Our Story Like the scientist behind its name, Ampere employees are innovators. We understand the needs of cloud computing and different software requirements. We are inventing what comes next and looking at everything from the structure of memory and how efficient the system is, to considerations on speed, cost of electricity and ability to cool. Power, size, weight and cost are driving the technology requirements and the innovation to come. Our world class team of engineers, with depth and expertise in the cloud and semiconductor industries, is not only focused on the development of new semiconductor designs but also building out the first software ecosystem for Arm®-based server processors. Through the Ampere approach to the cloud and edge, we give our customers the freedom to challenge the status quo and accelerate next-generation data centers for the most memory-intensive applications. Given the challenge we have outlined, we are building a culture of entrepreneurs that ensure customers come first, proactively approaching industry challenges in the areas of security, power and performance, delivering results that matter most.