Job Description

Technical Support / Help-desk Support Team Lead

Hyderabad(ONSITE)

Full Time Opportunity

Must Have Skills :

Degree Certificate 1 - 2 years of experience as lead in an IT environment Excellent communication skills, should be able to hold a conversation Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements

People Management

Shrinkage Management: Attrition Management: Conflict Resolution: Issue Mitigation

Process Management

Monitoring and Control of Queues: Continuous Process Improvement: Implementation of Process Updates:

Team Development and Mentorship

Regular Audits: Training Needs Identification: Key Focus Areas Evaluation: Conducting Huddles:.

Client Management

Problem Determination: Resolution and Escalation: Client Communication:

Reporting and Feedback

Capacity Planning: Data Analysis and Metrics: Feedback Mechanisms
Thanks & Regards

Ramdas Sakthivel | Sr.Technical Recruiter

Arthur Grand Technologies Inc
ramdas@arthurgrand.com

Job Type: Full-time

Work Location: In person