Respond to customer or staff queries via phone, email, or ticketing system
Record, track, and manage all service requests and issues
Provide first-level troubleshooting for software, login, or access issues
Coordinate with technical or IT teams for issue escalation and resolution
Maintain daily help desk reports and documentation
Guide users with step-by-step instructions or solutions
Ensure all requests are resolved within the defined time frame
Maintain a professional tone and excellent service quality in all communication
Job Type: Full-time
Pay: ₹11,135.85 - ₹13,448.99 per month
Benefits:
Provident Fund
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.