Job Description

We hiring for Helpdesk Executive

Company Name - Microsoft

Payroll - Table Space

Position - Helpdesk Executive

Experience - 3 Year - 5Year

Workdays- Monday - Satursday

Time - 9- 6 PM

Preferred - Male and Female candidates.

Role and responsibilities

Helpdesk Executive (Non-Technical) Roles & Responsibilities

A Non-Technical Helpdesk Executive primarily focuses on customer support, query resolution, and administrative assistance. Their role does not require technical expertise but demands strong communication and problem-solving skills. Below are the key responsibilities:

Customer Support - Address and resolve customer inquiries, complaints, and service requests via phone, email, or chat.

Ticket Management - Log and track customer issues, ensuring timely updates and resolutions.

Escalation Handling - Identify issues that require escalation and route them to the appropriate department.

Data Entry & Documentation - Maintain accurate records of customer interactions, complaints, and resolutions.

Process Adherence - Follow company policies and standard operating procedures to ensure consistent service delivery.

Coordination with Teams - Act as a bridge between customers and internal teams like HR, finance, or logistics.

Follow-up & Feedback - Conduct follow-ups to ensure customer issues are resolved satisfactorily and collect feedback for improvement.

Product & Service Knowledge - Stay updated about company services and policies to assist customers effectively.

Call Handling - Manage incoming and outgoing calls professionally to assist customers with queries.

Report Generation - Prepare daily, weekly, or monthly reports on customer queries, complaints, and resolutions.

Job Type: Full-time

Pay: ?300,000.00 - ?400,000.00 per year

Benefits:

Health insurance Provident Fund
Shift:

Day shift
Experience:

Help desk Executive (Non IT): 3 years (Required) Ticket Management: 2 years (Required) Escalation Handling: 3 years (Required)
Language:

English (Required)
Work Location: In person