Job Description

A Helpdesk Executive serves as the first point of contact for users experiencing technical issues, responsible for troubleshooting and resolving hardware and software problems through various communication channels. Key duties include diagnosing issues, providing step-by-step guidance, documenting all interactions, escalating complex problems, and maintaining user satisfaction. Strong communication, technical aptitude, and customer service skills are essential for this role. Key Responsibilities Technical Support: Provide first-level support to resolve user issues related to hardware, software, network, and applications. Troubleshooting: Diagnose and troubleshoot technical problems, offering step-by-step guidance to users via phone, email, chat, or in-person. Issue Documentation: Log all interactions, track issues, and document resolutions in a help desk system for future reference. Escalation: Identify and escalate complex or unresolved issues to the appropriate technical team or management. Reporting: Prepare daily, weekly, and monthly reports on help desk activities, tracking common issues and providing insights. User Guidance & Training: Advise users on appropriate actions and provide training on new or revised hardware and software when needed. Collaboration: Work with other IT professionals and cross-functional teams to ensure timely and effective problem resolution. Required Skills and Qualifications Technical Skills: Strong knowledge of computer systems (hardware and software) and experience with operating systems like Windows. Communication Skills: Excellent verbal and written communication skills with the ability to provide clear, step-by-step instructions. Customer Service: Patience, empathy, and a strong commitment to providing exceptional service to users. Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently. Multitasking: Ability to handle a high volume of customer contacts and manage multiple tasks simultaneously. Education: Often requires a bachelor's degree in Information Technology, Computer Science, or a similar field. Tamil candidates & chennai candidates and below 30 age limit only
Job Types: Full-time, Fresher

Pay: ?10,607.86 - ?30,763.02 per month

Benefits:

Food provided
Work Location: In person