Job Description

How we support the Whole You:

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Helpdesk Executive

Work Dynamics

What this job involves:

• The role is responsible for Manning and handling the FM Helpdesk for 24*7
• There will be calls and emails from various UBS locations (Within India as well Regional Countries) respond to them by giving a ticket number (Ticket number will be raised in share point by putting all necessary information filled in email) and divert according to concerned person. To close the ticket they fallow up with concern person and once duty is completed they close the ticket with permission of end user.
• Daily report : Manned executive with share the daily report in the morning of the day includes as follows: Deployment, Helpdesk tickets count with services description, Housekeeping and pantry consumables, Meeting room management, Cafeteria sale, mailroom services, Engineering services , transport services, accident management.
• Inventory of stationary, housekeeping material, pantry consumables.
• Issuance of stationary as per business requirement.
• Keeping track on assets of property like lockers, chairs, shredding machines sports equipment, and all facility related assets.
• Keeping track on all delivery's by vendors, challans and keep it securely.
• Keeping track on inward outward material.
• Responsible for managing the day to day site operations to ensure the SLAs are delivered as per agreed KPI in the agreement.
• Responsible for smooth operations at site.
• Ensure that quality of the services is always maintained at highest levels and work on further improvements.
• Taking facility rounds to insure the cleanliness.
• Reports unsafe / abnormal conditions and unusual occurrences to the concerned team
• Received customer suggestion and make necessary improvements
• Sharing day and night handover report to colleague to continue best service and to avoid discrepancy.
• Share site readiness report with client once in 12 hours (Morning 7am and Evening 7pm report ) which includes building facility, MEP, Cafeteria transport.
• Night report: Which includes UBS Employee count, Housekeeping employee count and the work done in the night.

Performance objectives

• Provide Superior Client Service (weighting 50%)
• Initiative or Process Improvement in Functional Area (weighting 40%)
• Personal and Professional Development (weighting 10%)

Sound like you? To apply you need to be:

• Team handling experience
• Should have experience in FM industry
• Should have English communication skills
• Candidate should be Graduate in Hotel Management
• 2 years' experience in Facilities Management industry into IT / Banking / Corporate set up.

What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Location:

-Pune, MH

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

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For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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