Job Description

Job Type: Contractual

Job Title: Help Desk Executive

Location: BKC - Mumbai

Duration: 1 year & Extendable

Qualification: Any Graduate.

Experience: 2-3 Years'

Working Pattern: Rotational shift

Transportation: Client's Scope

Food & Accommodation will be in Candidate's Scope.

Key Requirements:

Prior experience in running help desk operations, including desk ops and service coordination. Strong telephone and verbal communication skills. Experience in complaint handling, logging, tracking, and closure. Proficient in MS Excel for data entry, reporting, and tracking. Willingness to work in rotational shifts (Pick up & Drop provided from a particular location)

Language proficiency

: English, Hindi, and Marathi

Job Purpose

:
To manage and support help desk and asset-related operations by efficiently handling service requests and complaints, ensuring accurate data tracking through Excel, and maintaining effective communication with stakeholders. The role focuses on smooth desk operations, timely issue resolution, and service coordination at the BKC location, supporting operational continuity in a contractual capacity.

Interested candidates kindly share there resume on veebha.nirbhavane@bonace.org

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person