Job Description

Job Summary:

The Helpdesk Executive serves as the first point of contact for residents and visitors in the residential property. This role involves managing resident inquiries, logging and resolving service requests, coordinating with maintenance and security teams, and ensuring timely communication and follow-up to maintain high resident satisfaction.

Key Responsibilities:

Resident Support:

Attend to resident inquiries and requests via phone, email, or in-person in a courteous and professional manner. Provide timely updates and resolutions to resident issues related to maintenance, security, amenities, or other property services.

Request Logging & Tracking:

Record and log all service requests and complaints in the helpdesk or property management system. Prioritize and categorize requests for efficient handling.

Coordination:

Liaise with maintenance, housekeeping, security, and other departments to ensure prompt resolution of resident issues. Follow up on pending tasks and escalate unresolved issues to the Property Manager as needed.

Documentation & Reporting:

Maintain accurate records of resident communications, service requests, and resolutions. Generate regular reports on helpdesk performance, outstanding requests, and resident feedback.

Communication:

Inform residents of scheduled maintenance, property updates, or changes in services. Ensure clear, professional communication at all times.

Customer Service:

Maintain a resident-centric approach to service delivery to enhance resident satisfaction and retention. Handle difficult situations calmly and professionally.
Qualifications:

High school diploma or equivalent; a diploma or degree in hospitality, property management, or related fields is a plus. Previous experience in customer service, helpdesk, or property management preferred. Good communication and interpersonal skills. Basic computer skills and familiarity with helpdesk or property management software. Ability to multitask and handle high volumes of requests efficiently. Professional demeanor and ability to work in a team environment.
Skills:

Strong verbal and written communication skills Problem-solving and conflict resolution Time management and organizational skills Customer-oriented attitude Basic knowledge of property operations and maintenance
Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person