Job Description

Helpdesk Executive - Facility Team

Job Type:

Full-time, Permanent

Department:

Facilities Management

:

We are looking for a reliable and proactive

Helpdesk Executive

to join our Facility Management team. The ideal candidate will serve as the first point of contact for all facility-related queries, ensuring prompt and efficient support across departments.

Key Responsibilities:

Act as the primary contact for facility-related issues and service requests Log and track complaints, maintenance issues, and service calls through helpdesk software Coordinate with housekeeping, maintenance, security, and vendor teams for timely resolution Maintain and update daily reports, logs, and records of facility activities Follow up on pending tasks and ensure closures within SLA timelines Support in organizing periodic facility inspections and audits Escalate unresolved or critical issues to the Facility Manager Ensure workplace safety, cleanliness, and compliance with facility policies

Requirements:

Minimum 1 year of experience in a similar helpdesk or facility coordination role Good communication skills in English (both written and verbal) Proficiency in MS Office and helpdesk/CRM software Strong organizational and multitasking skills Ability to work independently and as part of a team Customer-focused approach with a problem-solving attitude Any diploma or degree in Facility Management, Administration, or related field is a plus

Schedule:

Day Shift May require rotational shifts based on business needs

Benefits:

Health Insurance Provident Fund
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Shift:

Day shift
Education:

Bachelor's (Required)
Experience:

Help desk(customer Support): 4 years (Required)
Location:

Bengaluru, Karnataka (Required)
Work Location: In person