JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Help Desk Executive
Work Dynamics

What this job involves:
Prioritizing the facilities\xe2\x80\x99 needs
Working with both the facilities manager and the assistant facilities manager, you\xe2\x80\x99ll oversee the property\xe2\x80\x99s day-to-day operations and ensure that all administrative functions and facility services are covered. Likewise, you\xe2\x80\x99ll strive for continuous improvement in the process.
Answering phone calls and emails (24X7)
Providing assistance to the customers
Raising and generating the tickets/reports
Client Satisfaction
Closure of helpdesk complaints
Keep a track & Daily updates
Follow up on closure of tickets.
Need to connect with across site
You\xe2\x80\x99ll also keep an eye out on the property\xe2\x80\x99s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you\xe2\x80\x99ll manage supply and service contracts as approved by clients.

In addition, you\xe2\x80\x99ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You\xe2\x80\x99ll also be on top of health and safety issues that may arise, and actively participate in reviewing them.
Going above and beyond expectations
Client satisfaction is second nature to the person in charge. In this role, you\xe2\x80\x99ll take on difficult issues and seek out opportunities to improve operations. You\xe2\x80\x99ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.
Achieve Key Performance Indicators and Service Level Agreements targets.
To provide administrative support to the Facility Management team.
Implementation of client specific app-based tools.
In addition, you\xe2\x80\x99ll carry out routine service audits to ensure that the team maintains its overall performance. You\xe2\x80\x99ll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.

Sound like you? To apply you need to have:
Strong knowledge of facility / building / property operations
Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years\xe2\x80\x99 experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. You have to act as backup / reliver for the resources deployed in the City.
Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives
Preferred Skills: -
Experience in Facilities Management is required.
Strong Customer Service focus
Excellent people skills and ability to interact with a wide range of client staff and demands
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable
Demonstrated experience with client reporting and preparation of reports required.
Being Analytical and Meticulous
Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL \xe2\x80\x93

We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.