Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Title: Helpdesk Executive- Facility Management
Department: Facilities / Operations
Reports To: Helpdesk Manager
Location: Gurugram
Employment Type: Full-Time
Job Summary:
We are looking for detailed - oriented and customer helpdesk executive to support our facility management operations. This role is responsible for receiving, logging, tracking and closing service requests raised on tool related to maintenance, repairs and facility related issues across all sites. The helpdesk executive servers as the first point of contact for employees and stakeholders needing facility support .
Key Responsibilities:

• Ticket Management: Receive facility related service request via phone, email, or ticketing system. Log request on behalf of the user if required. Log requests accurately in the facility management system.
• Task Coordination: Assign and follow up on work orders with internal facility team to ensure timely resolution of issues.
• Issue Tracking: Monitor the status of all service tickets, escalates unresolved or critical issues and update requesters on progress and completion
• Communication: Provide clear and professional communication with employees, facility teams. Maintain strong customer service standards.
• Data Entry & Recordkeeping: All reports generated should be maintained properly for audit purposes.
• Reporting: Assist in generating the daily, weekly or monthly helpdesk activity reports, shift handover & takeover reports, maintaining FM Contact list , onboarding tracker etc.

Preferred Attributes:

• Customer service- Oriented mindset.
• Ability to thrive in a fast - paced, multi- site environment
• Strong organizational, multitasking abilities
• Strong communication skills - English & Hindi
• Basic understanding of building maintenance or facility operations

Location:
On-site -Gurugram, HR
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Skills Required