Job Description

Job Title:

Helpdesk Executive

Gender:

Female Only

Salary:

?15,000 - ?18,000 per month

Experience:

1 - 2 Years

Location:

Sector PI-2, Greater Noida

Job Responsibilities:

Handle incoming calls, emails, and walk-in queries from customers/clients. Provide accurate information and basic troubleshooting support. Register, track, and resolve customer complaints or service requests. Coordinate with internal departments to ensure timely issue resolution. Maintain records of customer interactions and follow-ups. Ensure high levels of customer satisfaction through professional communication. Prepare daily and weekly reports of helpdesk activities. Follow company policies and service standards.

Required Skills & Qualifications:

Graduate or undergraduate (any stream). Minimum 1-2 years of experience in a helpdesk or customer support role. Good verbal and written communication skills in Hindi & English. Basic knowledge of MS Office (Word, Excel, Email). Strong problem-solving and coordination skills. Polite, patient, and customer-focused attitude. Ability to multitask and work under pressure.

Interested Candidates can share their resume/CV on Whats'app 9310248567

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Communication Skills: 2 years (Required) Customer Handling: 2 years (Required) knowledge of MS Office (Email, Excel, Word): 2 years (Required) helpdesk software: 2 years (Required) handled customer calls, emails, or walk-in queries: 2 years (Required)
Work Location: In person