The Helpdesk Executives responsible for providing excellent customer support to clients seeking information about studying abroad and immigration. This role involves addressing inquiries, resolving issues, and ensuring a positive experience for clients throughout the application process.
Duties and Responsibilities
? Serve as the first point of contact for clients seeking information about studying abroad and immigration.
? Respond promptly and professionally to inquiries through various channels, including phone calls, emails, and live chat.
? Arrange a call back from concerned advisors for resolving detailed query of clients.
? Coordinate with internal teams to ensure timely and accurate arrangements of call back to customers.
? Identify and resolve client concerns, issues, or discrepancies promptly and effectively.
? Escalate complex issues to the appropriate departments while keeping clients informed of the resolution process.
? Maintain accurate and detailed records of client interactions, inquiries, and resolutions.
? Update and manage client profiles in the customer relationship management (CRM) system.
? Work closely with the admissions team, visa consultants, and other relevant departments to ensure seamless communication and client support.
? Provide feedback on common client issues to improve overall service quality.
? Proactively address potential issues or concerns to enhance the overall client experience.
? Stay updated on changes in immigration policies, study programs, and other relevant information to provide accurate and current information to clients.
? Deal with the concerns of previous staffs and hand over that case into concerned person.
? Detail-oriented and committed to maintaining accurate records
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Shift:
Day shift
Ability to commute/relocate:
Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Language:
English (Required)
Work Location: In person
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