Job Description

Role Summary

The Helpdesk Executives responsible for providing excellent customer support to clients seeking information about studying abroad and immigration. This role involves addressing inquiries, resolving issues, and ensuring a positive experience for clients throughout the application process.

Duties and Responsibilities

Serve as the first point of contact for clients seeking information about studying abroad and immigration.


Respond promptly and professionally to inquiries through various channels, including phone calls, emails, and live chat.


Arrange a call back from concerned advisors for resolving detailed query of clients.


Coordinate with internal teams to ensure timely and accurate arrangements of call back to customers.


Identify and resolve client concerns, issues, or discrepancies promptly and effectively.


Escalate complex issues to the appropriate departments while keeping clients informed of the resolution process.


Maintain accurate and detailed records of client interactions, inquiries, and resolutions.


Update and manage client profiles in the customer relationship management (CRM) system.


Work closely with the admissions team, visa consultants, and other relevant departments to ensure seamless communication and client support.


Provide feedback on common client issues to improve overall service quality.


Proactively address potential issues or concerns to enhance the overall client experience.


Stay updated on changes in immigration policies, study programs, and other relevant information to provide accurate and current information to clients.


Deal with the concerns of previous staffs and hand over that case into concerned person.


Detail-oriented and committed to maintaining accurate records

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Shift:

Day shift
Ability to commute/relocate:

Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
Work Location: In person