We are looking for a friendly, presentable, and customer-focused
Help Desk Executive
to be the first point of contact for visitors and shoppers. You will play a key role in providing information, solving queries, guiding customers, and maintaining a positive brand image of the mall.
Key Responsibilities:
Welcome and assist visitors at the mall help desk
Handle customer inquiries regarding stores, events, parking, and facilities
Maintain visitor records, feedback forms, and daily reports
Assist in handling lost & found items
Coordinate with the mall operations and housekeeping teams for visitor-related concerns
Communicate event information, ongoing offers, and store details to guests
Ensure the help desk area is tidy, professional, and well-organized at all times
Key Skills Required:
Good communication skills (Hindi & basic English)
Polite, professional, and approachable personality
Good computer knowledge (MS Excel/Email)
Problem-solving attitude and attention to detail
Job Types: Full-time, Permanent
Pay: ?12,000.00 - ?15,000.00 per month
Shift:
Rotational shift
Work Days:
Monday to Friday
Weekend availability
Work Location: In person
Expected Start Date: 28/07/2025
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