Job Description

2 - 3 Years
1 Opening
Bengaluru, Trivandrum

Role description

The engineer will work as part of a team that interfaces primarily by telephone with USsociates to

deliver technical support to all IT systems in UST. The role primarily includes taking first line calls and

other customer contact; therefore excellent written English and a professional telephone manner is

essential. This is an ideal role for someone that is friendly and has a good degree of common sense.

The ideal candidate must be able to troubleshoot well and learn new skills quickly.

They must be polite and professional and have the desire to success; as this is a role where they can

progress their career if they prove themselves. We are looking for a dedicated team member who

can be depended upon.

Key Responsibilities:

To interface by telephone, email, chat and web console with end users Provide excellent service to customers and set expectations based on agreed processes To manage all tickets, to agreed Target Response and Resolution times To work in shift pattern and be flexible To 'own' customer issues through to resolution and to recognise when to escalate At a minimum, meet expectations of position relating to performance metrics Demonstrate high level of proficiency in Microsoft Office Suite of applications, specifically; Word,

Excel & Project

Pursue continuing education and remain current on technology applicable to position

Key Responsibilities:

Excellent customer service Excellent communication skills (verbal and written) Flexible attitude Use initiative and be pro-active. Self-motivated, detail-oriented and organized. Take ownership/responsibility for own work Professional behaviour Problem solver

Skills and Attributes:

Have knowledge of the Internet and common application and connectivity protocols Experience of all Windows OS Knowledge of UNIX would be useful Ability to prioritise tasks and workload Clear precise attitude with methodical attention to detail Knowledge and experience of Service Now Fluent in English (spoken and written)

Qualifications and Experience:

Graduate Level or equivalent experience IT related degree desirable and an advantage but not a pre-requisite

Minimum of 1 year of experience in relevant Support environment or customer facing role.

Skills

Desktop Support, Windows Administration

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.