Helpdesk Coordinator
Year WB, IN, India
Job Description
Handling user escalation. Good Communication Skill. Monitoring of tickets and taking the actions necessary to meet SLA. Respond timely to support analysts when requested. Validate completion of a ticket. Invoke functional escalation process to engage a support team when required. Apply first call resolution using knowledge base. Handling multi states operations or Pan India operations Preparing Daily and weekly tracker and share with central team as well as Client. * Minimum graduate is required.
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Job Detail
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Job IdJD4485071
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWB, IN, India
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EducationNot mentioned
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ExperienceYear