Ticket management and escalation handling
Communication with clients and field teams
Daily reporting and follow-ups
Documentation and checklist adherence
JD for Helpdesk Coordinator
Receive, log, and track service requests from clients and internal teams.
Coordinate with OEMs and vendors to assign field engineers for out location support.
Ensure timely response and resolution of incidents as per SLA commitments.
Maintain clear communication with clients regarding service status, delays, and closures.
Escalate unresolved or delayed issues to appropriate stakeholders for intervention.
Monitor ticket queues and follow up on pending tasks with vendors and OEMs.
Log the call in the system and reply the customers on the mails
Document service activities, engineer deployments, and closure reports.
Prepare daily/weekly service dashboards and share updates with management.
Job Type: Full-time
Work Location: In person
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