Job Description

Helpdesk & Client Support Executive (Excel / Voice & Email Process) (On-site)

Location

: Imagica Health 309, Elita Square VIP Circle, Utran, Surat

Job Summary:

We are looking for a Helpdesk & Client Support Executive (Excel / Voice & Email Process) to manage voice process (calls), email support, Zoom client assistance, and basic software troubleshooting. This role is also open to administrative professionals with strong Excel and coordination skills who are ready to be trained in client servicing and technical support.

Responsibilities:

Handle client queries via phone, email, and Zoom.

Use Excel for preparing and maintaining reports.

Assist in onboarding new clients and guiding them through product features.

Coordinate with internal teams for task follow-ups and updates.

Escalate unresolved issues to the technical team.

Keep accurate records in CRM or tracking systems.

Requirements:

Freshers, admin staff, or

candidates with 2-6 years' experience in BPO voice process, call center, technical support, ERP support, office administration, or customer service.

Strong Excel skills (formulas, data management, reporting).

Good communication in English & Hindi.

Logical thinking, problem-solving attitude, and ability to multitask.

Growth Opportunities

: Comprehensive training and career development in Customer Success, Account Management, or Technical Support.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Experience:

Helpdesk Support Executive: 1 year (Preferred)
Language:

English (Preferred)
Location:

* Surat, Gujarat (Preferred)