Helpdesk Associate
Job Description
Roles & Responsibilities
Attend calls assigned by Service Desk.
Ensure calls are resolved within SLA
Experience in assemble and de-assemble Desktop and Laptop computer hardware.
Experience of various application installation and basic troubleshooting.
Printer troubleshooting, toner replacement.
Incident and Change Request support to users.
Experienced to communicate and manage vendor support.
Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
Skillset Required
\xe2\x80\xa2 Minimum 2 years\xe2\x80\x99 experience\xe2\x80\xa2 Troubleshoot desktop and laptop hardware.\xe2\x80\xa2 Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.Working experience in MS Excel and PowerPoint.
Education (Essential)
Technical graduate / Technical Diploma
Expereince
1 - 3 Years
Support
India
Shift Timings (24*6) /Australian and New Zealand)
18*6
Language Requirements (Primary/Secondary)
English, Hindi
Shift Timings (24*6) /Australian and New Zealand)
24*7
Language Requirements (Primary/Secondary)
English, Hindi
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Job Detail
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Job IdJD3232576
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear