Helpdesk Associate
Job Description
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Basic Qualifications: Helpdesk Associate at Grade-4 position in Service Desk Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window
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Job Detail
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Job IdJD3170616
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCoimbatore, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear