Job Description

Pune, IN-MH
Position Type
Full Time


Requisition ID
12277


Level of Education
3 Year Degree or equivalent


Years of Experience
2+ to 5 Years

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Technical Support Analyst I

Serving as the first point of contact for Internal/External customers seeking technical assistance through Phone/Email/Chat/Ticketing System

Must be able to communicate clearly via telephone, email, or chats and display strong listening skills to fully understand a customer's issues and needs

Must show patience, understanding, and empathy with customers at all times to make sure customers are taken care of in a timely and respectable manner

Multitasking is an essential attribute for as it is not uncommon for help desk analyst to work on two or even three issues on any given time

Ensuring user queries or issues are Captured, Validated, Resolved & Triaged for further processing by following standard help desk procedures

Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.