Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst to join our team in Bangalore, Karn?taka (IN-KA), India (IN).
NTT DATA, Inc. currently seeks a Helpdesk Senior Analyst - to join our team in India to support one of US healthcare account.
Location: Hybrid Remote - India
Requirements:
Advises and assists users over the phone and electronically in solving problems related to hardware, software, networks, and peripherals using available technology. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

• Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.

• Answers the help desk line and responds to users' requests regarding computer systems.

• Acknowledges receipt of all user requests within defined service levels.

• Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.

• Maintains user information and documentation.

• Participates in ensuring that client requests via the ticketing system are managed to closure.

• Delivers results in support of achieving the organization's objectives and SLA's

• Prioritizes work based on time and complexity requirements.

• Exercises sensitivity to due process and proper pacing.

• Routes clients when appropriate to proper support queues.

• May identify opportunities for process improvements that contribute to the achievement of business metric goals.

• Solves problems consistently and completely with minimum supervision.

• Partners with employees to obtain resolution to complex technical issues.

• Performs quality audits.

About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Skills Required