Job Description

Call Coordinator - Mumbai (Lower Parel)

Location:

Mumbai (Lower Parel)

Experience:

1.5 Years

Call Coordinators shall be responsible to respond calls at first level. The CC must have good communication skills. CC shall have clarity of Service level agreement and Escalation matrix. Must adhere AFLIC's defined processes, security guidelines, regulatory guidelines, Do's, and don'ts rigorously

Responsibilities:

Respond to all walk-in users, phone calls and mails received on Helpdesk and calls logged in call logging tool Ensure all requests, problems, incidents etc. are getting logged in Service desk Understand and guide users with basic resolution for known issues (first level resolution) Categories calls in service desk Assign calls to appropriate engineer by looking at nature of call Take regular status and follow-up for call closure Timely escalate as per escalation matrix till closure
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person