Help Desk Support Job in Forefront Academy

Help Desk Support

Year KA, IN, India

Forefront Academy

4 Current Jobs Openings

Apply Now

Job Description

tech-forward support team aligned with

ITIL 4 best practices

. We're seeking a proactive

L1 Help Desk Specialist

to handle incidents, troubleshoot issues, and support our growing IT services -- including weekends and night shifts on rotation.

Requirements:

Provide L1 support via chat/email/ticketing (e.g., Freshdesk)

Handle

Incident, Problem & Change Management

Run

SQL queries

for data troubleshooting

Use

basic programming

to assist with issue diagnosis

Support

Service Desk, Asset & Service Level Management

Contribute to

Continual Improvement

efforts and Documentation

Basic Understanding of Postman and API Testing

2-4 years in help desk/IT support

Familiarity with SQL & basic scripting

Understanding of SaaS/software products

Exposure to

ITIL 4 Foundation

principles

Strong communication, customer-first mindset

Flexible for

24/7 rotational shifts

and

weekly off

Job Type: Full-time

Pay: ₹420,000.00 - ₹540,000.00 per year

Work Location: In person

Expected Start Date: 03/09/2025

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.

Job Detail

Job Id

JD4121833
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

Not mentioned
Employment Status

Permanent
Job Location

KA, IN, India
Education

Not mentioned
Experience

Year

MNC Jobs India

Jobs by Function

Popular Job Skills

Popular Industries

Popular Cities

Jobseekers

Employers