Job Description

A Help Desk Executive provides front-line technical support by responding to user queries via phone, email, and chat, diagnosing and troubleshooting hardware and software issues, and escalating complex problems to higher support levels. Key responsibilities include documenting all interactions, following up with users to ensure resolution, collaborating with other IT teams, and contributing to process improvements and training materials. Exceptional customer service, strong problem-solving, and communication skills are essential for this role

A Help Desk Executive qualification typically includes an associate's or bachelor's degree in IT, Computer Science, or a related field, strong communication and interpersonal skills, problem-solving and troubleshooting abilities, and technical knowledge of hardware, software, and networks

Experrience - 2 year

Job Type: Full-time

Pay: ₹20,000.00 - ₹24,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person