Job Description

First-Line Support: Respond to user inquiries and issues via multiple channels (phone, email, chat, in-person). Issue Resolution: Diagnose and resolve technical problems related to hardware, software (like MS Office, Windows OS), and peripherals. Ticket Management: Log, track, categorize, assign, and follow up on support tickets to ensure timely closure. Escalation: Escalate complex or unresolved issues to the appropriate next-level support or specialized teams. Documentation: Maintain detailed records of interactions, transactions, and resolutions for future reference. Coordination: Act as a liaison between users and the IT department; coordinate with vendors for specific issues. Reporting: Prepare daily MIS, weekly trackers, and EOD pending ticket reports. User Guidance: Advise staff on appropriate actions and provide basic training on new systems or software.

Job Types: Full-time, Permanent, Fresher

Pay: ?19,900.00 - ?39,800.00 per month

Benefits:

Provident Fund
Work Location: In person