Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Summary:

We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA

What the job involves:

Helpdesk Management

Phone Calls

Slack channel queries

Mail communications

Liason with multiple functions

Regular updates



Report Management

Maintain all day to day data

Maintain all documents for audit purpose

Suggest / Recommend changes or inputs required to enhance / optimize process

Ensure routine update of database for future reference



Team Player

Align with the team on all process

Support for other cities during their absence

Extend the support during business continuity

Manage SLAs and timelines



Support FM functions in case of necessity

Should play a role of touchpoint for Employees community

Gather requirements / requests and channel with respective functions

Lead the requests end to end and ensure delivery with quality and within time limit

Bring out the challenges quickly to respective leaders / forums for quick resolutions



Site Operations Management

Recommend continuous quality improvement practices and implement Industry Best Practice operations

Support other FM functions based on crisis as a cross function to balance eco system

Liason with vendors for programs, events and ensure smooth execution

24/7 emergency call support and site attendance is required

Risk Management

Ensure a property risk management program including audits is implemented and maintained

Ensure disaster recovering and business continuity plans are implemented and maintained

Ensure escalation procedures and incident reporting procedures are implemented and in place

Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle's business conduct

Achieve Key Performance Indicators and Service Level Agreement

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.