Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
POSITION GOALS
Process Management from inception to call completion of all service requests
Capturing information on consistent manner
Allows for complete analysis & request tracking
Compliant with the clients name policies & procedures
Determines service responsibility
Carrying Customer satisfaction survey
Guaranteed single point of contact for client name staff & contractors
DUTIES & RESPONSIBILITIES
Efficiently handling Helpdesk Calls
Act as the first point of contact for service request calls & requisitions through data and voice support
Ensure each request is recorded properly & promptly
Efficiently coordinating with team of technician and FM staff for timely completion of calls
Maintaining conference/ meeting room booking
Follow up of the each work request issued to ensure its closure
Provide feedback to the requester on the status of their request
Monitor the performance of contractors to whom a request has been issued
Notify the senior facilities manager / client on site at the time of all Emergency calls
Provide a detailed summary status of calls in a daily / Weekly and monthly basis
Provide general assistance to other facilities functions (e.g. Stationery) as required
Coordinating with landlord for parking pass & Vehicle stickers & maintaining the data for the same
Circle back with update/closures

KEY PERFORMANCE MEASURES
Ensure each and every calls are completed in given period (SLA/TAT)
Respond to mails at timely manner.
To be able to work independently.
Completion of all assigned work on time and accurately
Location:
On-site -Mumbai, MH
Scheduled Weekly Hours: 37
Job Tags:
Hiring
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Skills Required