Job Description

Position:

Help Desk Executive

Location:

BKC (Mumbai)

Employment Type:

Contractual (1 Year, Extendable)

Experience:

2-3 Years

Qualification:

Any Graduate

Job Purpose

To manage and support help desk and asset-related operations by efficiently handling service requests and complaints, ensuring accurate data tracking through Excel, and maintaining effective communication with stakeholders. The role focuses on smooth desk operations, timely issue resolution, and service coordination at the BKC location, supporting operational continuity in a contractual capacity

Key Requirements

Prior experience in running help desk operations, including desk ops and service coordination Strong telephone and verbal communication skills Experience in complaint handling, logging, tracking, and closure Proficient in MS Excel for data entry, reporting, and tracking Willingness to work in rotational shifts (Pick up & Drop provided from a particular location) Language proficiency: English, Hindi, and Marathi
If interested kindly share your updated CV on

veebha.nirbhavane@bonace.org

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person