The Helpdesk Executives responsible for providing excellent customer support to clients seeking information about our services. This role involves addressing inquiries, resolving issues, and ensuring a positive experience for clients throughout the application process.
Duties and Responsibilities
? Serve as the first point of contact for clients seeking information about our product and services.
? Respond promptly and professionally to inquiries through various channels, including phone calls, emails, and live chat.
? Arrange a call back from concerned department for resolving detailed query of clients.
? Coordinate with internal teams to ensure timely and accurate arrangements of call back to customers.
? Identify and resolve client concerns, issues, or discrepancies promptly and effectively.
? Escalate complex issues to the appropriate departments while keeping clients informed of the resolution process.
? Maintain accurate and detailed records of client interactions, inquiries, and resolutions.
? Update and manage client profiles in the customer relationship management (CRM) system.
? Work closely with all departments to ensure seamless communication and client support.
? Provide feedback on common client issues to improve overall service quality.
? Proactively address potential issues or concerns to enhance the overall client experience.
? Stay updated on our various products and services thoroughly to provide accurate and current information to clients.
? Deal with the concerns of previous staffs and hand over that case into concerned person.
? Detail-oriented and committed to maintaining accurate records
Note: The principal responsibilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.
Education
: Graduates
Special knowledge, abilities and skills
Customer-focused with a passion for delivering exceptional service.
Patience and empathy when dealing with client inquiries and concerns.
Ability to work under pressure and meet tight deadlines.
Detail-oriented and committed to maintaining accurate records.
Team player with the ability to collaborate effectively with colleagues.
Bachelor's degree in a relevant field.
Proven experience in customer service or a related role.
Excellent communication skills in English, both written and verbal.
Strong organizational and multitasking abilities.
Proficiency in using helpdesk software and CRM systems.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Work Location: In person
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