Job Description

Job Title:

Help Desk Associate - Complaints Handling

Job Location:

Taliparamba

Job Type:

Full-time

Experience:

Minimum 1 year

:

We are looking for a proactive and customer-focused

Help Desk Associate

to handle complaints and support requests efficiently. The ideal candidate should have good communication skills and the ability to resolve issues in a calm and professional manner.

Key Responsibilities:

Receive and handle customer complaints via phone, email, WhatsApp, in person or CRM Understand customer issues and provide appropriate solutions or escalate when required Maintain proper records of complaints, actions taken, and resolutions Coordinate with internal departments to ensure timely resolution of issues Follow up with customers to ensure satisfaction after resolution Maintain professionalism and empathy while dealing with complaints Adhere to company policies and service standards

Requirements:

Graduate or equivalent qualification Good verbal and written communication skills Ability to handle complaints patiently and professionally Basic computer knowledge (MS Excel, email, CRM systems preferred) Problem-solving and coordination skills Ability to work under pressure
Speak with Employer : hr@ceecointl.com/9633066701

Onsite job

ready to relocate

Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Paid sick time
Work Location: In person